Ryan

Tier 2 Chat and Email Support Agent / Complaints Analyst

45 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $3.83/hour ($736.00/month)

Bachelors degree

Last Active

June 28th, 2026 (today)

Member Since

January 3rd, 2026

Profile Description

I am a Business Administration graduate with 3 years of experience in the FinTech industry, specializing in high-stakes customer support and complex issue resolution. As a former Tier 2 CSR and Complaints Analyst, I routinely investigated escalated concerns, navigated strict regulatory guidelines, and maintained top-tier KPI and QA scores while managing multiple live chats simultaneously.

Beyond customer care, my background includes digital marketing, social media content creation, and financial data verification. I am highly detail-oriented, adaptable, and fully equipped to bring operational excellence to your remote team.

Top Skills

Customer Support » Customer Service

Experience: 2 - 5 years

Office and Administration » Attention to Detail

Experience: 2 - 5 years

Office and Administration » Regulatory Compliance

Experience: Less than 6 months

Other Skills

Accounting » Financial Accounting » Analysis

Experience: 2 - 5 years

Customer Support » Email Support

Experience: 2 - 5 years

Basic Information

Age
28
Gender
Male
Website
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Address
Davao City, Davao del Sur
Tests Taken
None
Government ID
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