Dayanara

Customer Service & Admin Professional transitioning into Virtual Assistance

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Overview

Looking for full-time work (8 hours/day)

at $2.99/hour ($576.00/month)

Bachelors degree

Last Active

June 25th, 2026 (today)

Member Since

January 2nd, 2026

Profile Description

General Virtual Assistant candidate with 9 years of client-facing sales experience and 1 year of customer service support, specializing in customer communication, administrative coordination, and account management using CRM-based systems and Canva for documentation and basic content support. Experienced in handling wireless customer accounts, billing concerns, service changes, accurate documentation, and customer issue resolution for US-based clients while maintaining professionalism in fast-paced environments. Background includes receptionist and administrative responsibilities such as appointment scheduling, records management, phone handling, staff coordination, and reporting, bringing transferable support skills to remote operations. Available to support US-based schedules and time zones, with strong adaptability to new systems and structured workflows.

Top Skills

Customer Support » Phone Support

Experience: 1 - 2 years

Experienced in handling inbound and outbound customer calls, providing clear and professional assistance, resolving issues efficiently, and documenting interactions accurately to ensure high-quality customer service.

Customer Support » Customer Service

Experience: 1 - 2 years

Ability to professionally handle customer inquiries, resolve concerns efficiently, and deliver clear, courteous communication while maintaining accuracy, empathy, and customer satisfaction.

Accounting » Accounts Receivable » Billing

Experience: 1 - 2 years

Skilled in reviewing and explaining wireless billing statements, resolving billing discrepancies, processing payments and adjustments, and ensuring accurate account updates while maintaining customer satisfaction and compliance.