Ramir

Customer Support

Verified

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

July 3rd, 2026 (10 days ago)

Member Since

January 2nd, 2026

Profile Description

I have diverse professional experience spanning customer service, education, and freelance creative work. I spent nearly two years in customer service support, handling inbound and outbound calls under a logistics campaign, coordinating pickup and delivery appointments for valuables, resolving email inquiries related to payment disputes, scheduling concerns, and account verifications, and conducting cold-call sales. I also have three years of experience in the education industry as a college lecturer, where I taught both general education and major courses and authored and published academic research articles. In addition, I work as a freelancer providing copywriting and proofreading services for articles, social media content, and scholarly papers, alongside creating graphic designs and illustrations using Canva and Procreate.

Top Skills

E-Commerce » Ebay » Customer Support

Experience: 1 - 2 years

I deal with customers through calls, chats, SMS, and emails. I mainly answer FAQs, cater to their needs, and help them resolve their concern. Moreover, I log out call summary as part of SOP.

Office and Administration » Calendar Management » Scheduling

Experience: 1 - 2 years

In my previous role, with the given schedule in the data base, I reach out to clients and confirm their availability. I update/reschedule meetings, callbacks, and follow-up as necessary.

Marketing » Telemarketing » Outbound Calls

Experience: 1 - 2 years

I make a phone call to potential leads and explain the services we offered. We also offer callbacks if they requested. Moreover, we connect them to specialist upon for further details when they showed interest.