Jenny
Virtual Assistant | Customer Support & CRM Specialist | E-commerce Focus
Overview
Looking for any work (8 hours/day)
at $3.32/hour ($640.00/month)
High school diploma
Last Active
July 9th, 2026 (yesterday)
Member Since
December 30th, 2025
Profile Description
I help e-commerce businesses improve customer experience and increase sales. Many businesses struggle with slow response times, missed inquiries, and lack of consistent follow-ups, which can lead to lost sales and low customer retention. I support them by managing customer inquiries, resolving concerns efficiently, and ensuring fast response times and consistent follow-ups. I also help organize CRM data so businesses can track leads and avoid missed opportunities. This helps convert more inquiries into paying customers while building strong relationships that lead to repeat purchases.
Top Skills
Customer Support » Ecommerce
Experience: 5 - 10 years
Provided timely and professional support to customers via email, chat, and phone platforms. Resolved customer inquiries, complaints, and order issues (returns, refunds, tracking) efficiently. Maintained high customer satisfaction by delivering empathetic and solution-focused communication. Processed orders, cancellations, and exchanges accurately in company systems. Monitored and responded to customer feedback to improve overall shopping experience. Collaborated with logistics and operations teams to ensure smooth order fulfillment Managed and updated customer records in CRM systems to ensure data accuracy. Handled high-volume inquiries while meeting response time and quality targets Identified recurring issues and suggested process improvements to enhance customer experience.
Other Skills
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 88
- DISC
- Dominance: 47
- Influence: 7
- Steadiness: 11
- Compliance: 35
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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