Customer Service Specialist | Appointment Setter | 9+ Years Supporting Internati

Overview

Looking for full-time work (8 hours/day)

at $4.50/hour ($870.40/month)

Bachelors degree

Last Active

July 10th, 2026 (6 days ago)

Member Since

December 30th, 2025

Profile Description

Customer Support Specialist & Appointment Setting / Cold Calling
experienced for Business Growth

Years of experience supporting U.S.-based customers in fast-paced, high-volume environments with a strong focus on customer satisfaction and service quality. Proven ability to build rapport through clear, confident, and professional communication across phone and email channels.

Skilled in handling customer objections with patience and empathy, turning concerns into positive outcomes while maintaining trust and professionalism. Experienced in cold calling, appointment setting, CRM management, and customer follow-ups to ensure smooth and effective customer interactions.

Reliable and detail-oriented, with a strong ability to manage multiple priorities while maintaining accuracy and consistency. Known for delivering proactive support, resolving customer issues efficiently, and contributing to a positive customer experience at every touchpoint
to delivering reliable, proactive, and high-quality administrative assistance.

What I Bring to Your Business

- Strong commitment to delivering excellent customer satisfaction by creating positive, solution-focused interactions.
- Reliable and consistent work ethic, ensuring tasks are completed accurately and on time.
- Skilled in handling customer objections with confidence, empathy, and professionalism, turning concerns into opportunities.
- Genuine passion for communicating with customers, building rapport, and creating a comfortable and engaging experience.
- Experience as an Appointment Setter for a U.S.-based insurance company, generating qualified leads and scheduling high-quality appointments.


How I Contribute to Business Growth ?

Customer Support:

- Provide friendly, professional support through phone, email, and chat, ensuring every customer feels heard and valued.
- Resolve issues and escalations with patience and empathy to maintain trust and long-term relationships.
- Handle billing, orders, refunds, and account updates with attention to detail and accuracy.
- Confidently address objections and concerns, guiding customers toward the best solution.
- Build strong customer relationships through clear communication and a positive attitude.
- Maintain organized and accurate CRM records to support smooth operations.


Appointment Setting/Cold Calling:

- Engage with potential customers in a natural, conversational way to build trust and interest.
- Identify customer needs and handle hesitations effectively to secure appointments.
- Schedule appointments that are well-qualified and aligned with customer expectations.
- Adapt scripts naturally while maintaining a personable and customer-focused approach.
- Track and manage leads efficiently within CRM systems.
- Send follow ups and confirmation


Work System (Accountability and Reliability)
- Follow a structured and dependable workflow to ensure consistency and quality in every task.
- Provide regular updates to maintain clear communication and transparency.
- Continuously improve processes and contribute ideas to enhance efficiency and customer experience.

Tools I Use:

Go Highlevel ,Zendesk, Salesforce, HubSpot ,Gorgias ,Google Workspace ,Microsoft Excel , Zoom

Why Business Owners Choose Me ?

I focus on what matters most—customer satisfaction, efficiency, and revenue growth—so you can focus on scaling your business.

Let’s Work Together
Message me today to discuss how I can support your business.