General Virtual Assistant I Social Media Manager

Managed emails, scheduling, and file organization for multiple clients, improving task turnaround time by 20% • Created and scheduled social media content, increasing engagement by approximately 30?ross platforms. • Conducted market research and competitor analysis to support client projects.

• Conducted high-volume outbound calls to pre-qualified and cold leads to schedule sales appointments for account executives. • Identified and nurtured potential clients through targeted lead generation strategies, increasing qualified leads by approximately 15%. • Utilized CRM tools to track leads, follow-ups, and appointment outcomes, ensuring accurate and up-to-date records. • Collaborated with the sales team to refine scripts and call approaches, improving appointment conversion rates. • Consistently exceeded weekly appointment-setting targets and contributed to overall team sales growth.

Conduct outbound calls to prospective and existing customers to promote products or services. Generate leads, qualify prospects, and schedule sales appointments for the sales team. Present and explain product features and benefits, addressing customer questions and objections.

• Achieved an average of 100% of the monthly sales quota through upselling and cross-selling. • Maintained an 85% customer retention rate by providing high-quality after-sales support.

• Managed emails, scheduling, and file organization for multiple clients, improving task turnaround time by 20% • Created and scheduled social media content, increasing engagement by approximately 30?ross platforms. • Conducted market research and competitor analysis to support client projects.

As a former business owner, I understand that every decision impacts the bottom line, from customer service to operational efficiency. I can help your business by bringing an owner’s mindset — looking for ways to save time, cut unnecessary costs, and increase revenue. I know the value of building strong customer relationships, maintaining quality, and being resourceful, and I’ll apply those skills to help your business achieve sustainable growth.

Responded to customer inquiries and support requests via email in a timely and professional manner. Resolved product or service issues by providing accurate information, troubleshooting guidance, and appropriate solutions. Maintained detailed records of customer interactions and follow-ups in the company’s CRM or ticketing system.

Maintain accurate records of calls, leads, and sales outcomes in the company CRM. Achieve and exceed daily, weekly, and monthly sales or appointment-setting targets. Provide excellent customer service to build rapport and encourage repeat business.