Digital Marketing and Data Encoder

My experience in Product Design includes six months of hands-on experience in designing user-centered digital products. Skilled in the full design process, including user research, problem definition, ideation, wireframing, prototyping, and usability testing. Experienced in creating intuitive and visually appealing interfaces using Canva. Able to collaborate effectively with developers and stakeholders to translate user needs into practical design solutions. Strong understanding of design principles, accessibility, and usability, with a focus on improving user experience through thoughtful and iterative design

Responded promptly and professionally to customer inquiries via live chat platforms. Provided accurate information about products, services, and company policies. Escalated complex issues to appropriate departments while maintaining a smooth customer experience. Maintained chat logs and documented recurring issues to help improve service quality. Assisted in improving response templates to enhance efficiency and consistency.

Organized and maintained records, ensuring information was up-to-date and easily accessible. Assisted with basic reporting and data verification tasks to support team operations. Demonstrated efficiency and reliability by completing tasks within deadlines.

Created and scheduled engaging content to increase audience engagement and brand awareness. Monitored campaign performance using analytics tools and prepared basic reports on reach, clicks, and conversions. Supported email marketing campaigns, including drafting newsletters and managing subscriber lists. Researched competitors and market trends to suggest content and campaign improvements.

Designed and conducted experiments following the scientific method Collected, recorded, and analyzed qualitative and quantitative data Used research tools and technology (e.g., lab equipment, simulations, or spreadsheets) Reviewed scientific articles and background literature to support research questions Interpreted results and identified patterns, errors, or limitations Presented findings through written reports, presentations, or posters Collaborated with peers or mentors to refine methods and conclusions