1. I have extensive experience in data entry using different financial services platforms, CRM 2. Proficient in MS Office

1. Deliver high-quality service by addressing inquiries, resolving complaints, and ensuring positive customer experience 2. Assist customers with account opening, documentation, and transactions as required 3. Provide excellent customer service through walk in, email and inbound calls 4. Educate customers on digital banking channels

1. To maintain complete record and proper documentation of all related products to ensure effective compliance 2. Ensure all sales processes adhere to banking policies, regulatory guidelines, and KYC/AML requirements. 3. Process and submit financial product applications using provided platforms 4. Liaise with customers and back-office departments to collect, verify and submit any additional documents needed to ensure timely processing of applications

1. Assist customers in completing account opening forms, remittance documents, and KYC updates. 2. Coordinate with customers and back-office teams to obtain any additional documentation required for transaction processing. 3. Ensure all documents are complete, accurate, and compliant with regulatory standards. 4. Collecting all necessary documents for the transactions conducted and arrange for keeping them on files as per the uniform filing system and AML policies of the company. 5. Support daily branch operational activities and maintain accurate and updated filing systems.

1. Identify customer needs and recommend suitable banking products 2. Generate leads through branch walk-in, referrals and outbound calling 3. Participate in branch-level sales campaigns and promotional activities 4. Source and enlist new companies for business conversion

1. Monitor customer transactions and identify unusual or suspicious activity 2. Conduct initial customer screening (KYC, sanctions, PEP checks) using approved systems. 3. Ensure proper compliance with Anti money laundering rules, policies and procedures of the company 4. Assist in preparing and filing suspicious transaction reports (STR) and regulatory reports 5. Checks/reviews large value transactions and ensures that all required documents are valid and genuine 6. Support periodic internal audits and compliance reviews