Customer Support VA | Ecommerce Team Lead |Gorgias & Shopify Expert

Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

High school diploma

Last Active

June 29th, 2026 (today)

Member Since

December 14th, 2025

Profile Description

Hi! I’m Dani, a Customer Service Support Specialist and Team Leader with over 10 years of experience supporting international clients and growing customer-focused teams.

I help businesses deliver smooth, reliable, and high-quality customer experiences, whether that’s through email, chat, calls, or behind-the-scenes operations. I’m known for being dependable, organized, easy to work with, and someone you can trust to get things done with minimal supervision.

I don’t just answer tickets, I solve problems, protect your brand, and keep customers coming back.

What I Do Best:
- Customer support via email, chat, and calls
- Handling escalations and difficult cases with empathy and professionalism
- Team leadership, coaching, and QA monitoring
- Email and inbox management
- KPI tracking, reports, and performance monitoring
- Data entry and administrative support

Tools I Use Confidently:
- Shopify & Gorgias
- Google Workspace (Sheets, Docs)
- Microsoft Office (Excel, Word, PDF)
- Slack, MS Teams, Outlook
- Canva

What I Bring to Your Team:
- Clear communication and strong ownership
- Consistent quality and attention to detail
- A proactive mindset, I see issues before they become problems
- A customer-first approach that reflects positively on your brand

If you’re looking for someone who can support your customers, strengthen your operations, and work well with your team, let’s connect and see how I can help optimize your business.