Guest Support Specialist

I have over 10 years of experience in customer service, supporting customers across travel, property management, and technical support. I’ve handled bookings, account concerns, and troubleshooting issues, making sure everything is accurate and resolved quickly. I’m used to managing a high volume of inquiries, coordinating with different teams, and dealing with all kinds of customer situations. Over time, I’ve learned how to stay calm under pressure, communicate clearly, and make sure customers feel supported from start to finish.

Experienced in managing direct bookings and reservations with a strong focus on accuracy and availability. Skilled in handling guest inquiries, special requests, and booking changes, while ensuring seamless coordination with housekeeping and maintenance teams to prepare rooms on time. Proficient in monitoring booking systems to prevent overbooking and maintain smooth operations. Committed to delivering excellent guest support by resolving issues promptly and maintaining clear communication throughout the entire guest journey.

As a Team Leader in property management, I oversaw daily booking operations and made sure reservations were handled accurately and efficiently. I supported the team with guest inquiries, special requests, and any booking changes, while also coordinating closely with housekeeping and maintenance to keep units ready for arrivals. I monitored availability to avoid overbooking and stepped in to resolve guest issues when needed. Overall, I focused on keeping operations smooth and making sure guests had a positive experience from booking to checkout.

I worked as a Technical Support Representative for Time Warner Cable and MetroPCS, where I assisted customers with service issues, troubleshooting, and account concerns. I handled a high volume of calls, guided users through step-by-step solutions, and made sure problems were resolved as quickly as possible. The role required patience, clear communication, and the ability to explain technical details in a simple way while keeping customers informed and satisfied throughout the process.

I worked as a Customer Service Representative at Expedia, where I handled bookings, changes, and guest concerns on a daily basis. I assisted customers with reservations, special requests, and cancellations while making sure all details were accurate.

I also coordinated with hotels to confirm availability and resolve issues quickly. The role helped me stay organized, manage high volumes of inquiries, and provide consistent support from booking through the end of each stay.