GENERAL VIRTUAL ASSISTANT | AMAZON VIRTUAL ASSISTANT

Provided eCommerce customer support as an Amazon Virtual Assistant, assisting customers with order-related inquiries, product information, tracking concerns, and basic issue resolution. Followed structured processes, communicated clearly and professionally, and ensured timely responses to maintain positive customer experiences. Experienced in remote work, attention to detail, and handling customer concerns with accuracy and empathy.

Gained hands-on experience in customer and sales support during my internship at a hospital, where I served as the first point of contact for phone and inquiry-based concerns. I handled incoming calls, responded to patient questions, provided accurate information about doctor availability and services, and assisted in scheduling appointments. This role required clear communication, active listening, and the ability to identify patient needs—similar to qualifying leads and guiding them toward appropriate services. I consistently maintained professionalism, accuracy, and a positive customer experience while supporting the hospital’s service flow.

Detail-oriented and highly reliable professional providing online bookkeeping support with a strong background in financial documentation and record-keeping. With hands-on experience as a SK Treasurer and SK Secretary, I managed expense tracking, reports, and organized financial records while maintaining accuracy and confidentiality. Actively training in online bookkeeping tools and best practices, highly trainable, and committed to delivering accurate, timely, and well-organized financial support in a remote setting.