Executive Assistant | General Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.43/hour ($1,440.00/month)

Bachelors degree

Last Active

July 15th, 2026 (8 days ago)

Member Since

December 11th, 2025

Profile Description

I’m an experienced Client Account Manager, Executive Administrative Assistant, and Customer Support Specialist with 6+ years of proven success in financial services, BPO, and e-commerce support. I specialize in delivering accurate, efficient, and high-quality operational and customer service support for global brands.



With a strong background in 401(k) account management, technical support, escalation handling, and dispute resolution, I bring a unique blend of administrative expertise, attention to detail, and client-focused communication.



What I Can Do for You?


– Client & Account Management

– Managing client accounts, tracking payments, and ensuring accurate record-keeping

– Preparing financial reports, summaries, and documentation

– Handling inquiries through email, chat, meetings, and phone support

– Administrative & Operations Support

– CRM management (ClickUp, Asana, Salesforce)

– Data entry, record updates, and workflow coordination

– Email and calendar management using Gmail & Microsoft 365

– Customer Support & Technical Assistance

– Tier 1 & Tier 2 technical support (HP products: printers, laptops, accessories)

– Handling advanced escalations, credit cases, and managerial calls

– Coaching new tea ---------- mbers and supporting onboarding

– E-commerce Support & Dispute Resolution

– Experience in Marketplace operations (eBay NA)

– Investigating buyer–seller disputes

– Making fair, compliant decisions on returns, refunds, and claims

– Coordinating with finance, compliance, and support teams



Tools & Platforms I Use:

Microsoft 365, Gmail, Excel, Google Spreadsheets

ClickUp, Asana, Salesforce

CRM and ticketing systems - Zendesk, Freshdesk

Softphone tools: Avaya, RingCentral, Webex, Amazon Connect


What You Can Expect?

– Professional and proactive communication

– Accurate, timely, and organized work

– Strong problem-solving and decision-making skills

– A positive, client-centered approach in every interaction



If you’re looking for a reliable professional who can manage operations, support clients, and deliver excellent service, I’d be happy to help. Let’s work together!