Specialized Shopify/Whatnot skills and Sprint Customer Support.
Experience: 1 - 2 years
During my time supporting Shopify store owners, I operated at the intersection of technical troubleshooting and business consulting. My role was to help merchants navigate the complexities of the e-commerce ecosystem, ensuring their stores remained operational, profitable, and secure.
Experience: 1 - 2 years
Managed end-to-end dispute resolution for a high-volume live-stream marketplace, specializing in high-value claims (£300+) and shipping fraud. Acted as a neutral mediator between buyers and sellers to resolve issues involving misrepresented items, shipping discrepancies, and "Item Not Received" claims. Enforced platform Terms of Service regarding giveaway integrity, review extortion, and seller misconduct to maintain community trust.
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