Current Employment Status:
Hired Full Time on Apr 23, 2026
Glaiza
Customer Service Specialist | Fraud Prevention Expert | Email , Chat & Phone Supp
Verified
Overview
Looking for full-time work (8 hours/day)
at $3.33/hour ($640.00/month)
Bachelor's degree
Last Active
June 26th, 2026 (yesterday)
Member Since
December 8th, 2025
Profile Description
Versatile professional with over 7 years of experience in the BPO industry, specializing in high-stakes customer service and technical troubleshooting. With a strong background in fraud prevention and over 2 years in supervisory roles, I bring a unique blend of leadership, analytical thinking, and a "first-time-right" approach to every task.
I excel at managing complex operations—from coordinating appointments and dispatching to resolving high-pressure customer escalations. My experience as a team lead has sharpened my ability to improve processes, manage workflows, and communicate with absolute clarity. I am a resourceful, adaptable remote worker committed to delivering professional results and helping growing businesses run smoothly.
Top Skills
Customer Support » Chat Support
Experience: 5 - 10 years
Skilled in handling real-time customer inquiries with professionalism, empathy, and accuracy.
Customer Support » Customer Service
Experience: 5 - 10 years
Customer Support » Customer Service » Fraud detection
Experience: 5 - 10 years
Skilled in account security, fraud detection, and risk management.
Other Skills
Office and Administration » Team Leadership
Experience: 2 - 5 years
2+ years managing teams, ensuring performance, and driving operational efficiency.
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Dumaguete, Negros Oriental
- Tests Taken
- IQ
- Score: 107
- DISC
- Dominance: 54%
- Influence: 10%
- Steadiness: 24%
- Compliance: 12%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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