Technical Support & Customer Operations Specialist | Full-Stack Developer | Virt

I currently work as an Operations Customer Expert supporting GetYourGuide through Teleperformance, where I assist international travelers with booking, payment, cancellation, refund, and account-related concerns. I use Zendesk and internal business systems to investigate cases, coordinate with specialized teams, document resolutions, and deliver accurate, customer-focused support in a high-volume environment.

Experience building business applications using JavaScript for frontend functionality, user interactions, and integration with backend APIs during software development projects.

During my Full-Stack Developer internship at Prince Retail Group of Companies, I designed and developed internal business applications that improved operational efficiency across multiple departments. I built inventory management, recruitment, employee scheduling, and infrastructure monitoring systems using C#, ASP.NET Core, JavaScript, React, Bootstrap, SQL Server, REST APIs, and Git while participating throughout the software development lifecycle, including development, testing, debugging, and maintenance.

Experienced working with CRM and internal business systems to manage customer interactions, investigate issues, document resolutions, and coordinate cases between customers and specialized departments.

Experienced Zendesk user for ticket management, customer communication, case investigation, tagging, documentation, and workflow organization. Comfortable managing high-volume queues while maintaining accurate case histories.

Strong technical troubleshooting skills developed through both software development and customer operations. Comfortable analyzing platform issues, identifying root causes, documenting findings, and communicating technical information clearly.

Experience designing relational databases, writing SQL queries, and integrating SQL Server databases into internal business applications using ASP.NET Core.

Built responsive user interfaces using React.js and Tailwind CSS during academic and software development projects while following component-based architecture.