Sales-driven customer support professional with experience in hotel and airline reservations, billing, technical support, and Tier 2 case management. Skilled in identifying customer needs, offering tailored solutions, and confidently closing deals. Highly adaptable, quick to learn new systems, and able to work effectively with minimal supervision in a remote setup. Known for strong communication, efficient problem-solving, and delivering exceptional service in fast-paced environments.
Experience: 2 - 5 years
•Sears Retail Account -Delivery Customer Care -Tier 2 Customer Solutions •ACCOR Hotels (Europe) -Hotel Reservation Specialist •WOW (Wide Open West) US TelCo Account -Billing Expert -Technical Support •FedEx (US) -Tracking Specialist Agent •UAL (United Airlines_ -Booking Reservation Specialist_Healthcare Virtual Assistant | Facility Account Advisor
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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