I am an experienced professional skilled in managing CRM systems, coordinating claims, and supporting customers with clarity and care. I handle dental, vision, Medicare, and retirement claims, including benefits verification and accurate documentation. I am also experienced in scheduling appointments, managing
Experience: 1 - 2 years
Educated seniors and veterans on Medicare options, including Parts A, B, C, and D coverage, supplement plans, and retirement insurance, while handling high-stress and at-risk callers, applying retention strategies, proactively addressing concerns, and providing clear guidance on benefits and policy coverage to ensure customer satisfaction and support.
Experience: 6 months - 1 year
Provided front-line support to patients by answering general inquiries, explaining dental procedures, educating them about insurance coverage, scheduling appointments, and assisting with billing. Also verified insurance eligibility and benefits, submitted claims, followed up on claims, and handled prior authorizations.
Experience: 6 months - 1 year
Processed claims and verified benefits while resolving billing and coverage issues, providing detailed explanations to members about billing calculations, fees, and charges to ensure clarity and customer satisfaction.
Experience: Less than 6 months
Provide timely and professional email support to patients and members by addressing inquiries related to dental services, insurance coverage, appointment scheduling, and billing. Assist with verifying benefits, submitting claims, and explaining dental procedures or treatment plans.
Experience: Less than 6 months
Delivered front-line support for general inquiries, technical issues, performing basic troubleshooting, and answering billing concern. Also, utilized strong sales techniques to up-sell and cross-sell relevant offerings, consistently meeting or exceeding performance targets.
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Gaurab - Adhikari
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