Jhoana
Customer Service and Quality Assurance
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.96/hour ($960.00/month)
Bachelors degree
Last Active
June 30th, 2026 (14 days ago)
Member Since
December 2nd, 2025
Profile Description
Motivated and results-driven professional with over 7 years of experience in customer service and
quality assurance. Proven leadership abilities as a Quality Assurance Supervisor, with a strong
focus on client satisfaction, performance metrics, and team development. Seeking to contribute my
skills and experience to a dynamic organization where I can grow and make a meaningful impact.
Top Skills
Customer Support
Experience: 5 - 10 years
Provided constructive feedback to agents to enhance service quality.
Office and Administration » Leadership
Experience: 2 - 5 years
Supervise a team of QA Associates to ensure adherence to company and client standards.
Coaching » Training and Development
Experience: 5 - 10 years
Monitored customer interactions to ensure compliance with company policies.
Other Skills
Research » Data Gathering
Experience: 2 - 5 years
Develop quality monitoring strategies and lead calibration sessions with operations.
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Marikina, NCR
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.