Data Entry. Administrative Assistant.

I have experience working as a Technical Support Specialist for Amazon, where I utilized Salesforce Lightning and Omni-Channel tools to efficiently manage customer inquiries across multiple queues. I handled 30–40 inbound calls daily, providing support for account access issues, order concerns, and device troubleshooting. Through strong multitasking and time management skills, I maintained a low resolution time while ensuring high-quality service. I also used internal dashboards, to monitor case progress and performance metrics, while accurately documenting interactions and managing multiple cases simultaneously.

I handled customer inquiries across multiple channels, including calls, chat, and email, ensuring timely and accurate responses. I logged and tracked cases using Salesforce, maintained detailed customer records, and documented case notes for continuity and transparency. I consistently followed established workflows, service level agreements (SLAs), and escalation procedures to meet performance standards. Additionally, I collaborated with internal teams to efficiently resolve customer issues and improve overall service delivery.

Entered and updated customer information, invoices, and company records with high accuracy. Maintained organized digital files and databases, ensuring data was complete, consistent, and error-free. Performed daily data verification and cross-checking to ensure information accuracy before submission. Managed confidential documents and ensured secure storage and handling of sensitive data. Prepared spreadsheets, reports, and summaries for management review. Used Microsoft Excel/Google Sheets (or the tools you used) to clean, sort, and organize data. Processed incoming information quickly while maintaining attention to detail and meeting deadlines.

Organized and maintained confidential files, documents, and company records. Handled communication on behalf of the CEO, including emails, phone calls, and internal updates. Assisted with basic accounting tasks such as preparing invoices, tracking expenses, and managing petty cash. Managed office supplies, coordinated with vendors, and ensured smooth office operations. Prepared reports, presentations, and meeting minutes with accuracy and attention to detail. Provided general administrative support to ensure efficient workflow and timely completion of tasks.

Managed customer inquiries through email, phone, and messaging platforms, ensuring timely and professional responses. Maintained accurate customer records and updated CRM systems with new leads, follow-ups, and feedback. Built strong relationships with clients by providing consistent support and personalized assistance. Coordinated with internal departments (or directly with the CEO) to resolve customer issues quickly and efficiently. Followed up with customers to ensure satisfaction after meetings, deliveries, or service completion. Prepared customer-related reports for the CEO to support business decisions. Identified customer needs and communicated opportunities for service improvement. Ensured a positive customer experience by handling concerns with empathy and professionalism.