Administrative and Operations Specialist

Handled 30+ customer calls per day at Conduent while consistently meeting monthly performance metrics and maintaining high accuracy and satisfaction. At Amazon, managed 200+ daily tasks including product quality investigations, customer emails, and case resolutions — while maintaining 100%+ performance metrics throughout tenure. Experienced in voice, chat, and email support using CRM tools like Salesforce, Outlook, and Amazon internal platforms

Experienced in high-volume data entry and records management across multiple platforms including CRM Salesforce, Excel, and Google Sheets. At Amazon, I processed 200+ product quality investigations daily with strict accuracy requirements. I also managed 30+ spreadsheet-based reports (daily, weekly, monthly) covering team performance and financial data at Dukes Gym

Provided end-to-end virtual admin support including email and inbox management, scheduling, data entry, reporting, and CRM maintenance. Known for working independently, managing multiple tasks simultaneously, and consistently delivering results with minimal supervision.

Provided SEO support at Dukes Gym by optimizing website visibility, engagement, and search performance using tools like Ahrefs, Google Analytics, and WordPress. Assisted in improving online presence through content optimization and performance tracking.

Analyzed and interpreted sales, website, and operational data to identify trends, measure performance, and support business decision-making

Proficient in Microsoft Excel with experience creating dashboards, trackers, reports, and data analysis tools. Skilled in using formulas, PivotTables, charts, conditional formatting, data validation, and lookup functions to organize data, track performance metrics, and generate actionable business insight

Provided comprehensive administrative support across multiple roles including workflow coordination, record management, inbox management, data entry, and performance tracking

Managed and scaled multi-platform social media communities across Discord, Facebook, and Instagram at CXMmunity. Handled strategic content creation, moderation, automation, and audience engagement. Used Facebook Studio and Instagram Studio for scheduling and performance tracking. Also provided SEO support at Dukes Gym through WordPress and Google Analytics to improve online visibility and engagement. Successfully grew and managed online communities with 2,000+ participants

Managed online stores on Etsy and Gumroad, overseeing product listings, store optimization, customer interactions, and sales operations. Implemented marketing and growth strategies to drive traffic, attract customers, and increase conversions

Provided support to e-commerce sellers by reviewing invoices and documentation to verify product authenticity and ensure compliance with marketplace policies. Investigated potential fraud, processed counterfeit disputes and appeals, and conducted account and product reviews to identify policy violations.

Experienced in processing, organizing, and maintaining customer information within CRM systems. Skilled in data entry, record management, data verification, and ensuring accuracy and completeness of customer records