PROFESSIONAL STRENGTH
Virtual Assistant with a diverse background in Sales and Marketing having extensive experience in identifying client needs, providing technical solutions, driving revenue growth and a proven administrative and communication skills plus a proven experience as College Instructor administrative work.
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Administrative & Virtual Assistance
• Use
task tracking system such as Google Tasks to monitor deadlines, follow-ups, and workflow for both
academic and administrative processes.
• Handled data entry and reporting tasks, ensuring accurate tracking of performance metrics and administrative
records.
• Coordinated communication between students, faculty, and administration via
messaging platforms (Whatsapp, Viber) and virtual meetings (Teams and Google Meet).
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Customer Service & CRM Support
• Responded promptly to client inquiries, providing technical guidance, product information, and tailored
solutions to meet customer needs.
• Built and maintained strong client relationships through customer support while meeting strict response time
and quality metrics.
• Handled high-volume client communications, including calls,
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Digital Workspace Skills
• Adept in Google Workspace such as Docs, Sheets, Slides, Gmail, Calendar, Drive for creating documents,
manage data, coordinate schedules, and collaborate effectively
• Proficient in Microsoft Word, Excel, and PowerPoint for reports, data tracking, and presentations
• Experienced in using CapCut and Canva for graphic design, video editing, and animation
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Communication & Organization
• Excellent written and verbal communication skills, honed through teaching, client support, and administrative
coordination, ensuring clear and professional interactions.
•Collaborated effectively with diverse stakeholders—students, parents, clients, and internal teams—to maintain
seamless information flow and alignment.
•Highly organized and detail-oriented, adept at managing multiple tasks and priorities while maintaining quality,
efficiency, and timely outcomes.
Experience: 1 - 2 years
Conducted teaching in both actual classroom and virtual set-up, I've honed my administrative, communication, and organizing skills through preparing course files, syllabi, lesson plans, and instructional materials. I also process, manage and submit student records, grades, attendance, academic reports and documentation (grading sheets, completion reports, evaluation summaries) for multiple classes using LMS and spreadsheet tools such as Moodle. I coordinate exam schedules, room assignments, and submission deadlines with department staff which makes me proficient in calendar and time management.
Experience: 2 - 5 years
As a Sales and Marketing Engineer, I single handedly promote and sell construction services which make me adept in tracking sales leads and performing pipeline management. I handle client coordination and is highly involved in monitoring targets, quotas, and progress. My 2 years of experience in sales made me generate a total sales amount of P23,420,000.00.
Experience: 2 - 5 years
In attending to client needs, I am the one to construct proposals, quotations and presentation and address client technical clarifications. I provide updates, confirmations and reminders via phone calls, emails and chats. Upon project execution, I coordinate with internal teams to address client needs and prepare summaries and progress updates to highly give them real time updates. I always aim to maintain long-term client relationship through providing professional and courteous communication.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
I worked primarily in English across all professional roles, including teaching, administration, and customer support. I provide English-speaking phone support by handling customer inquiries, resolving concerns, and documenting interactions to ensure high-quality service.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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