E-Commerce Specialist | Customer & Platform Support

Experience reviewing and resolving healthcare claims-related issues, validating claim information, investigating billing discrepancies, and supporting accurate account resolution. Worked with claims status inquiries, payment investigations, documentation management, and compliance-focused case handling within healthcare support environments.

I have over 3 years+ of experience supporting healthcare accounts through claims resolution, medical billing support, eligibility verification, account reconciliation, and billing discrepancy investigations. I have handled payment-related issues, claims reviews, documentation management, and healthcare account resolution while ensuring compliance with established workflows and quality standards. Experienced in maintaining accurate records, resolving complex billing concerns, and supporting end-to-end case resolution in high-volume remote environments.

Experience supporting healthcare revenue cycle processes including claims review, eligibility verification, billing discrepancy resolution, payment investigations, account reconciliation, and documentation management. Skilled in reviewing healthcare accounts, resolving billing-related issues, maintaining accurate records, and supporting end-to-end case resolution while ensuring compliance with established healthcare workflows.

I have experience handling healthcare customer support, assisting members with inquiries about their accounts, benefits, and basic coverage information. I follow data privacy and confidentiality guidelines and make sure to communicate clearly and professionally with customers. I also document interactions accurately and escalate concerns when needed.

I have experience handling social media engagement by replying to comments and messages, interacting with users, and maintaining a positive brand tone. I focus on timely responses, proper communication, and customer satisfaction. I am also familiar with following guidelines and escalating concerns when needed.

Experience coordinating appointment scheduling, follow-up activities, calendar management, and client communication to ensure timely service delivery and workflow efficiency. Maintained accurate scheduling records, managed appointment updates, and supported organized coordination of client interactions in remote work environments.

I have experience providing administrative and executive support, including email management, scheduling, data entry, and task coordination. I am organized, detail-oriented, and able to follow instructions while handling multiple tasks. I communicate clearly and make sure tasks are completed on time.

Experience providing administrative and operational support through documentation management, appointment scheduling, record maintenance, reporting, and workflow coordination. Skilled in organizing information, maintaining accurate records, supporting daily operations, and ensuring timely completion of administrative tasks in remote environments.