Customer Support Associate

Delivered customer support for both U.S. and Australian prepaid and postpaid mobile services, assisting with SIM activation, account setup, mobile data issues, and plan management. Handled billing inquiries, refund requests, recharge reversals, auto-pay enrollment, and payment adjustments while following each region’s specific telco policies and compliance standards. Provided technical troubleshooting for device and network concerns, ensuring clear communication and a positive customer experience during every interaction. Accurately documented all calls and case updates in CRM systems and followed standardized procedures to resolve issues efficiently in a high-volume environment. Demonstrated strong problem-solving skills, adaptability across multiple processes, and consistent professionalism when supporting international customers.

Handled accurate and efficient data entry for customer accounts, transactions, and operational records. Maintained and updated information in CRM systems and spreadsheets, ensuring data integrity and compliance with company standards. Assisted with reporting, document management, and other administrative tasks to support smooth business operations, demonstrating strong attention to detail and reliability.