E-Commerce | Shopify Administrator | Customer Support

Responsible for taking inbound/outbound inquires via phone, chat or email communications with the ability to answering complex concerns, resolve online account issue, troubleshooting escalate complaints and guarantee a satisfying experience for E-Commerce customers. To achieve business objectives and uphold positive credibility with clients and customers my key tasks includes, customer engagement, prompt resolution, documentation, data gathering and product expertise.

I'm a highly experienced Customer Support and Shopify Administrator, with a strong background in managing end to end or backend operations. I specialize in providing exceptional support by efficiently handling customer inquiries, overseeing accurate order management, and ensuring smooth processing of refunds and returns. With a keen attention to detail and a commitment to operational excellence, I ensure that all administrative tasks are carried out seamlessly, contributing to overall customer satisfaction and business efficiency.

In charge of managing a group of agents to make sure they fulfill performance targets and deliver first-rate customer care. Managing the team and keeping an eye on daily, weekly, and monthly performance are important duties. Organize team meetings and coaching sessions to discuss and assess client updates, set goals, and respond to comments and issues. To produce and show metrics and find areas for improvement, use report and analysis. Organize coverage schedules. carries out policies and procedures and guarantees operational effectiveness.

Responsible for endorsing business product and services to new and existing customers, this involves identifying prospects, establishing relationships, conducting presentations, negotiating deals and providing excellent customer service satisfaction.

Managing operational and administrative duties in the background to guarantee a business runs smoothly without direct contact. Data processing to ensure correct input and confirm data updates in several systems are important duties. The preparation and organization of records is the main emphasis of documentation management. Real-time reporting ensures timely data generation and compilation. Based on the information provided, quality assurance is used to ensure that processed data is accurate and consistent.