Cold Caller / Administrative Assistant

In my MCA experience, I used Salesforce to manage large lead volumes, update merchant profiles, track call outcomes, and schedule follow-ups. I organized prospects through the pipeline, logged transfers, and kept all records accurate to support smooth funding and team coordination.

In my MCA experience, I used Zoho CRM to manage leads, track call activity, update client statuses, and organize follow-ups. I handled daily lead imports, tagged qualified prospects, and kept all merchant information accurate to ensure smooth transfers and faster funding decisions.

At Arango Enterprises LLC, I used GoHighLevel to manage the booking calendar, schedule and reschedule appointments, send confirmations, and keep client reminders automated. I tracked all client interactions through the CRM to ensure smooth scheduling and accurate daily updates.

At Royalty Ventures Pty Ltd, I used HubSpot to manage outbound campaigns, track call activity, update lead statuses, and organize follow-ups. I recorded client details, monitored pipeline movement, and scheduled appointments for insurance, warranty, real estate, and debt consolidation leads, ensuring every prospect was properly qualified before handoff.

I have extensive outbound calling experience, consistently handling high-volume leads, engaging prospects, qualifying interest, overcoming objections, and setting quality appointments for the sales team.

As a Customer Service Representative, I assisted customers with inquiries, resolved concerns, handled bookings and updates, and ensured each client received clear and efficient support.

I have strong communication skills, able to speak clearly, listen actively, and deliver information in a way that builds trust and keeps conversations professional and effective.