Zendesk Customer Service Representative/E-commerce

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

April 26th, 2024 (11 days ago)

Member Since

May 19th, 2017

Profile Description

I have more than 7 years of experience in Customer Service (Live Chat, Email and Phone Support)
With E-commerce background mainly using Shopify and Zendesk to assist customers with their order status, delivery, and refund request.
I've worked for an Australian Telco (Telstra) as an Operations Supervisor for 2 years and I have managed to maintain relationships with customers, resolve disputes, and escalated issues. The approach I take to dealing with conflict is unique in that I combine listening with negotiation to understand the customer's perspective. I am exposed to handling real-time complaint escalations to avoid further escalation to a third body.
Acknowledgment must always come before up-selling. I can then highlight a product's strengths to maintain business and regain satisfaction.
I am patient, professional, and able to learn about a product quickly.
Providing good customer service is one of my areas of Upgrade to see actual info feels good to know that customers will be leaving the conversation happy and satisfied that their inquiries are resolved to leave a positive score.
Here are my areas of expertise :
Customer Service :
• Chat and Email support
• Inbound and Outbound Call Handling
• Answering product inquiries
Administrative Work:
• Social Media Management
• Proficiency in Microsoft Office and Google Docs
• Data Entry
CRM:
• Gladly
• Salesforce
• Airtable
• Freshdesk
• HelpScout
• ZenDesk
• Zoho
• Shopify
• HubSpot
• ConnectWise
• Front
• Gorgias
Telephony applications:
• Zoom
• RingCentral
•G Suite
• MS Office
Equipments :
? Dual Monitor PC
? Processor - AMD RyzenUpgrade to see actual infoCore Processor GHz
? 16GB installed RAM
? Macbook Air 2019 Intel Core i5-8210Y Dual Core and 256GB storage SSD back up
? 15mpbs internet connection and 5-10 mbps back up
? generator back up in case of power interruption
? noise cancelling headset
? web camera
I work well under minimum supervision, highly trainable, receptive to feedback, and always aim to exceed expectations. My main advantage is I continuously learn every day and always keep myself updated with the changes. I always want long-term relationships with my clients and I value every project that has been given.
I can assure you that I will never let you down in terms of professionalism.
Best Regards,
Upgrade to see actual info Upgrade to see actual info