Travel Operations Coordinator | Customer Service & Admin Support

Overview

Looking for full-time work (7 hours/day)

at $5.81/hour ($980.00/month)

Associates degree

Last Active

June 24th, 2026 (yesterday)

Member Since

November 16th, 2025

Profile Description

Hi! I’m Verunica, a dependable, detail-oriented Virtual Assistant and Customer Support Specialist with 4+ years of experience across hospitality, travel, digital app support, and operations management.

I help businesses stay organized, responsive, and efficient while delivering exceptional customer experiences and ensuring smooth day-to-day operations.

What I Can Help You With:

Travel & Hospitality Support

• Booking management and reservations
• Airport transfers and tour coordination
• OTA management (Airbnb, ---------- , Agoda, Expedia)
• Guest communication via email, chat, and phone
• Calendar management and availability updates
• Pricing updates and booking modifications
• Housekeeping and maintenance coordination

Customer Service & Client Support

• Email, chat, and phone support
• Handling inquiries, complaints, and escalations
• Refund and dispute resolution
• Airline customer service support
• Flight changes, ticketing, cancellations, and add-ons
• Customer retention and satisfaction management

Virtual Assistance & Administrative Support

• Calendar and inbox management
• Data entry and reporting
• Documentation and record keeping
• Task coordination and workflow management
• CRM updates and customer database management
• Process improvement and operational support

Operations & Team Management

• Staff scheduling and coordination
• Training and onboarding new tea ---------- mbers
• Quality assurance and performance monitoring
• Inventory and operational tracking
• Sales monitoring and reporting
• Food safety and compliance oversight
• Online order management

Digital & Social Media Support

• Social media scheduling and posting
• Community engagement
• Customer response management
• Basic app troubleshooting and support

What I Bring to Your Business:
-Highly organized operations and booking management
-Friendly, professional, and empathetic customer service
-Strong leadership and team coordination skills
-Reliable administrative support that reduces your workload
-Clear, brand-aligned communication
-Ability to thrive in fast-paced, high-volume environments

Let’s Work Together

If you’re looking for a reliable Virtual Assistant who can support your customers, streamline operations, and keep your business running smoothly, I’d love to connect.