Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $3.31/hour ($640.00/month)

High school diploma

Last Active

July 2nd, 2026 (7 days ago)

Member Since

November 14th, 2025

Profile Description

With 4+ years of dedicated e-commerce customer support at a high-touch retailer (Stitch Fix), I specialize in managing complex, dynamic processes that directly impact customer retention and inventory integrity.
I am an expert in the entire e-commerce support lifecycle, including client onboarding, subscription management, complex returns, exchanges, damage claims, and shipping logistics. I ensure processes are handled accurately to minimize inventory and financial loss.
My experience as a Team Leader (6 months) involved hands-on coaching, performance tracking, and workflow optimization for a BPO team. I am highly proficient in:
CRMs: Zendesk, Freshdesk (Advanced setup and ticket management)
Team Tools: Asana (project/task management), Playvox, and MaestroQA (leveraged for coaching and adherence).
If you need a reliable support expert to manage complex operations or help structure your support team's processes, let's connect.