B2B Sales Calling and Closing / Customer Experience Expert

Experienced public speaker as professor and occasional event host; adept in presenting reports to stakeholders during governance meetings

Certified Design Thinking practitioner, a project management skill that I use when planning and designing projects whether it's a system migration, corporate event, or process improvement

Delivered trainings to new hires and newly promoted managers at HSBC Philippines for 1 year; delivers Speech and Grammar trainings to theology students for 20+ years

Aside from my role in sales, collection, and training, I also serve as the international client manager and my role is to reach out to clients who may have concerns about our services; due to my 10+ years of being a customer experience specialist at HSBC, I'm able to apply my skills in conflict resolution and service excellence to my client's clients.

Conducts discovery calls and closes sales to warm leads/business owners since July 2023;

Assisted our Sales Team at HSBC process credit card applications and account openings

Designs gamified or interactive training materials for corporate staff to enhance engagement while achieving targets e.g. complaints reduction, cross-skilling, etc.

As a customer experience specialist, I'm trained to challenge procedures and design one that would benefit both clients and business. I am also able to apply this skill as a VA when I designed the sales, collections, and training process for my client.

Collects unsettled invoices for my client since 2024; developed collections system to enhance cash flow for my client

Works as lead trainer and collections manager for my client;