Marketing & Operations Virtual Assistant

I provide dependable customer support services by handling customer inquiries through email, chat, and social media with professionalism and empathy. I focus on delivering timely, accurate responses while maintaining a positive customer experience.

I provided day-to-day business and administrative support to clients, helping ensure smooth operations and timely completion of tasks. I handled customer inquiries through email, chat, and social media while maintaining a professional, customer-focused approach. I also assisted with digital marketing tasks such as social media posting, content scheduling, and basic analytics tracking to support online presence and engagement. My responsibilities included data entry, file organization, and documentation to keep records accurate and well-organized. I regularly coordinated with clients and internal team members to follow up on requests, updates, and deliverables. I’m experienced in using productivity and communication tools to manage multiple tasks efficiently in a fast-paced environment, while maintaining confidentiality and accuracy when handling sensitive business and client information.

I have training in Revenue Cycle Management (RCM) with a focus on medical billing processes and administrative healthcare support. I understand the end-to-end billing workflow and support accurate documentation, compliance, and timely processing of claims.