Ralph
Operations Startegy and Customer Success Expert
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.89/hour ($944.00/month)
Bachelors degree
Last Active
July 8th, 2026 (2 days ago)
Member Since
November 11th, 2025
Profile Description
Resourceful expert with a broad background in technology, strategy, operations, and customer service. I started out in the hospitality industry and worked my way up to supervisory position before moving into the tech industry with Uber and then Web3-focused companies like ConsenSys, Sovrun. Project management, market and data analysis, customer service excellence, and team leadership are among my skills. I have also demonstrated the ability to work well with teams in marketing, design, and technology. I am Competent in leading, empowering people, and adjusting to fast-paced situations.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Have worked with Uber as L2 Tech support, also have worked under MetaMask as Senior tech and SME/Trainer
Customer Support » Customer Service
Experience: 2 - 5 years
Graduated as BS Hotel and Restaurant Managament. Have worked at Front Desk as my first job. Also worked as a Supervisor in a hotel. Also been part of Customer Service in SaaS with companies like Uber and MetaMask, mainly as tech chat support and as SME/Trainer.
Professional Services » Forex Trading » Cryptocurrency
Experience: 5 - 10 years
Personally have been in crypto since 2017. Professionally have worked under the web3 industry since 2021. Have been under MetaMask for Customer Success posts from 2021-23. Also been part of Sovrun as Operations Strategy Analyst from 2023-25.
Other Skills
Real Estate » Short Term Rentals » Airbnb
Experience: 2 - 5 years
Co-owner of an Airbnb Bed and Breakfast in Puerto Princesa, Palawan. Been in operations since Q1 2022. Mainly, answering inquiries via Airbnb chat, Hosts guests (when I'm physically there), and helps my parents thru advices in managing the property (when I'm in Manila).
Customer Support » Technical Support
Experience: 2 - 5 years
Handled mainly account security risks and escalations with Uber. While at MetaMask its more of educating our CX with how to navigate on web3 and to understand some of their transactions.
Customer Support » SaaS
Experience: 2 - 5 years
Uber(2018-2020), MetaMask(2021-2023)
Office and Administration » Attention to Detail
Experience: 5 - 10 years
Office and Administration » Google Workspace
Experience: 5 - 10 years
Have intermediate skills and experience in working with Google products such as Docs, Sheets, Slides, Forms
Office and Administration » AI Tools
Experience: 1 - 2 years
Proficient in utilizing AI tools like LLMs as support.
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Have used salesforce for knowledge-base for my work with Uber as L2 Tech Support (2018-2020).
Basic Information
- Age
- 33
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Las Pinas, Metro Manila
- Tests Taken
- IQ
- Score: 112
- DISC
- Dominance: 37%
- Influence: 24%
- Steadiness: 29%
- Compliance: 10%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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