Customer Support and Technical Support Specialist with over four years of experience providing live chat,
I specialize in troubleshooting technical issues, resolving billing and account concerns, assisting customers with product inquiries, and delivering exceptional customer experiences in fast-paced environments.
Throughout my career, I have supported customers through multiple communication channels while consistently meeting quality standards, service level agreements (SLAs), and customer satisfaction goals.
My experience includes:
• Customer Support
• Technical Support
• Live Chat
•
• Phone Support
• Billing & Account Management
• CRM & Ticket Management
• Troubleshooting
• Documentation
• Microsoft Office
• Google Workspace
• AI Productivity Tools (ChatGPT, Gemini)
I'm currently seeking a long-term remote opportunity in Customer Support, Technical Support, Virtual Assistance, or SaaS Support where I can continue helping customers while contributing to a growing team.
Experience: 2 - 5 years
Experience: 2 - 5 years
-Assisted customers with account and billing concerns for Microsoft services. -Delivered accurate information and resolved issues in a timely manner. -Maintained high customer satisfaction scores through effective communication.
Experience: 2 - 5 years
-Provided front-line technical assistance for Xbox console users. -Guided customers through troubleshooting steps and service procedures. -Documented cases and ensured proper resolution workflows.
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