Reymark

Customer Support Specialist | Technical Support Representative | Live Chat, Emai

45 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

Bachelors degree

Last Active

July 18th, 2026 (2 days ago)

Member Since

November 10th, 2025

Profile Description

Customer Support and Technical Support Specialist with over four years of experience providing live chat, email, inbound, and outbound phone support to Microsoft and Xbox customers in the U.S.

I specialize in troubleshooting technical issues, resolving billing and account concerns, assisting customers with product inquiries, and delivering exceptional customer experiences in fast-paced environments.

Throughout my career, I have supported customers through multiple communication channels while consistently meeting quality standards, service level agreements (SLAs), and customer satisfaction goals.

My experience includes:
• Customer Support
• Technical Support
• Live Chat
Email Support
• Phone Support
• Billing & Account Management
• CRM & Ticket Management
• Troubleshooting
• Documentation
• Microsoft Office
• Google Workspace
• AI Productivity Tools (ChatGPT, Gemini)

I'm currently seeking a long-term remote opportunity in Customer Support, Technical Support, Virtual Assistance, or SaaS Support where I can continue helping customers while contributing to a growing team.

Top Skills

Experience: 2 - 5 years

-Assisted customers with account and billing concerns for Microsoft services. -Delivered accurate information and resolved issues in a timely manner. -Maintained high customer satisfaction scores through effective communication.

Experience: 2 - 5 years

-Provided front-line technical assistance for Xbox console users. -Guided customers through troubleshooting steps and service procedures. -Documented cases and ensured proper resolution workflows.

Other Skills

Basic Information

Age
33
Gender
Male
Website
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Address
Tests Taken
None
Government ID
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