Overview
Looking for full-time work (8 hours/day)
at $5.81/hour ($1,120.00/month)
Bachelors degree
Last Active
June 24th, 2026 (yesterday)
Member Since
November 6th, 2025
Profile Description
Customer-focused professional with a BS in InformationTechnology and 4 years of experience in the BPO industry, specializing in customer service,escalation management, and team leadership. Skilled at handling complex inquiries with empathy, efficiency, and technical proficiency. To obtain a position where I can utilize my organizational,communication & administrative skills to support executives and contribute to the efficiency & success of the organization.
Top Skills
Customer Support » Chat Support
Experience: 2 - 5 years
Delivered frontline support via phone and email, assisting customers with inquiries and reservations. Consistently exceeded performance metrics such as first-call resolution, AHT, and CSAT. Maintained accurate documentation of customer interactions and solutions.
Customer Support » Customer Service
Experience: 2 - 5 years
Delivered frontline support via phone and email, assisting customers with inquiries and reservations. Consistently exceeded performance metrics such as first-call resolution, AHT, and CSAT. Maintained accurate documentation of customer interactions and solutions.
Office and Administration » Team Leadership
Experience: 1 - 2 years
Supervised and coached a team of agents to ensure consistent delivery of high-quality customer support. Monitored KPIs, conducted performance evaluations, and provided regular feedback to boost productivity. Assisted with complex escalations and maintained high customer satisfaction scores.
Other Skills
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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