Customer Service Associate / Administrative Officer

Analyze market data and customer feedback to assess product performance. Conduct in-depth market research to identify emerging trends, consumer preferences and competitive landscape with the industry. Monitor competitor activities, product launches and pricing strategies to identify competitive threats and opportunities. Develop comprehensive reports and presentations to communicate research findings, insights and recommendations. Assist in the development of product specifications, features and functionalities based on research findings. Stay abreast of industry trends, technological advancement and market development to anticipate changes.

As a office administrator plays a crucial role in ensuring the smooth and efficient operation of the office by providing administrative support and managing day to day activities. Provide administrative support to the office, including managing correspondence, answering phone calls and responding to inquires in a professional and timely manner. Maintain office calendars, schedules and appointments coordinating meetings and appointments for staff and management as needed. Assist in the organization of meetings, conference and events. Coordinate travel arrangements for staff including booking flights, accommodations and transportation and preparing itineraries. Assist in the preparation of documents, reports and presentations. Handle incoming and outgoing mail, packages and deliveries, Assist with basic accounting tasks such as invoice, expenses and processing payments. Handling correspondence, managing schedules, coordinating meetings and maintaining office supplies and equipment to support to organization's overall productivity and effectiveness.

As a CSR serves as the primary point of contact for customers providing assistance, information and support to address inquiries, resolve issues and ensure a postive consumer experience. Respond promptly to customer inquiries via phone, email, chat or in person providing accurate and helpful information. Process customer orders, return, exchanges and refunds. Maintain customer accounts and records updating contact information, order details and service requests. Provide product or service information. Follow up with customers to ensure satisfaction with product or services. Handle escalated customer complaints or complex issues. Maintain a positive and professional attitude in all customer interactions. Collaborate with team members and supervisors to share knowledge, best practices and feedback, contributing to a positive and supportive work environment. Handling incoming calls, emails and other communications, managing customer accounts and fostering strong relationships to enhance customer satisfaction and loyalty.

I take ownership for planning, implementing and managing social media marketing campaigns to promote products, services and brand awareness.. Develop and execute social marketing strategies to drive engagement , increase brand visibility and generate leads. Plan and scheduling social media content and promote campaigns to ensure a consistent and cohesive brand presence. Manage and maintain organization's presence on social media platforms. Analyze social media performance metrics. Generate regular reports and analysis of social media performance, insights and recommendations for improvement. Manage social media advertising campaigns, including budget allocation, targeting and to maximize ROI and achieve campaign objectives. Ensure compliance with social media platform policies, privacy regulations and legal requirements in all social media marketing activities and content.

I am responsible for overseeing and coordinating the daily operations of the organization to ensure efficiency, productivity and profitability. Develop and implement operational strategies, policies and procedures to streamline processes and improve efficiency. Oversee day to day operations. Monitor key performance indicators and metrics assess operational performance. Analyze operational data, including production reports, inventory and customer feedback. Manage and allocate resources of the organization. Establish and maintain relationship with suppliers, vendors and service providers for chain management. Prepare regular reports and presentations. Develop contingency plan and risk mitigation strategies.

I'm responsible for developing and implementing digital marketing strategies to drive online visibility, traffic and engagement for the organization. Develop and execute digital marketing campaigns across various channels. Create and curate engaging content for digital channels, including website, blog, social media posts, email newsletter and digital advertisements. Manage social media accounts and communities. Plan and execute email marketing campaigns. Monitor and analyze key performance indicators. Conduct competitor analysis to benchmark performance, identify opportunities and stay ahed of the curve in digital marketing. Provide regular reporting and analysis of digital marketing performance including insights, trends and recommendations for improvement.

Develop and implement Facebook marketing strategies to promote products, services and brand initiatives. Create and manage Facebook ad campaigns. Provide regular reports and analysis of campaign performance, trends and recommendations for improvements. Monitor industry trends and competitor activities on Facebook to identify opportunities and stay ahead of the curve in social media marketing. Ensure compliance with Facebook advertising policies and guidelines. I am responsible for developing and executing strategies to drive engagement, increase brand awareness and achieve marketing objectives through the Facebook platform.

Perform keyword research to identify high-value keywords and phrases relevant to target audiences and business objectives. Monitor and analyze website performance metrics such as organic traffic, keyword rankings and conversion rates. Developing and implementing strategies to improve the visibility and ranking websites in search engine. Conduct competitor analysis to benchmark performance.

I'm responsible for creating visual concepts and designs to communicate ideas that inspire, inform and captivate consumers. Develop design concepts that align with the client's brand identity, target audience and market goals. Present design concept and mockups to clients. Manage multiple projects simultaneously, prioritizing tasks and meeting deadlines in a fast-paced environment.