Overview
Looking for full-time work (9 hours/day)
at $2.50/hour ($540.00/month)
Bachelors degree
Last Active
June 28th, 2026 (today)
Member Since
November 3rd, 2025
Profile Description
Dedicated and results-driven Customer Service Professional with over three years of experience in delivering exceptional support across voice and chat channels. Skilled in health and welfare benefits administration, case management, and technical troubleshooting, with a proven ability to communicate complex information clearly and empathetically.
Experienced in handling sensitive member data in compliance with HIPAA standards, managing high-volume inbound calls, and resolving participant concerns related to medical, dental, vision, life, and disability insurance. Adept at navigating benefit portals, documenting cases in CRM systems, and collaborating with HR teams and administrators to ensure timely, accurate resolutions.
Recognized for maintaining strong performance metrics, including first-call resolution, customer satisfaction, and handling time. Passionate about improving service delivery through clarity, efficiency, and care. Helping clients feel informed, supported, and valued at every interaction.
Top Skills
Customer Support » Customer Service
Experience: Less than 6 months
Other Skills
Customer Support » Chat Support
Experience: 6 months - 1 year
Customer Support » Technical Support
Experience: 6 months - 1 year
Customer Support » Healthcare
Experience: 1 - 2 years
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- DISC
- Dominance: 32
- Influence: 32
- Steadiness: 29
- Compliance: 7
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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