Basic Excel & Online ToolsTime Management & Multitasking

Handled customer inquiries and concerns through email in a timely and professional manner. Assisted with order tracking, booking inquiries, account issues, and general support requests while ensuring clear and accurate communication. Resolved issues efficiently, followed company policies, and maintained high customer satisfaction by providing polite, helpful, and well-structured responses. Organized email cases, documented interactions, and escalated complex concerns when necessary.

Responsible for accurately encoding and organizing all incoming and outgoing company documents. Conducted thorough reviews of visa application forms to ensure data accuracy and compliance with requirements. Handled guest inquiries via phone, providing clear information, assistance, and timely support.

I work as a Virtual Assistant managing multiple short-term rental properties in Dubai. My responsibilities include handling guest communications before, during, and after their stay; assisting with check-in and check-out processes; and ensuring guest satisfaction. I coordinate with cleaning and maintenance teams to ensure properties are well-prepared for each booking and handle daily operations using property management systems such as Airbnb and Hostaway. I support smooth operations by staying organized, responsive, and detail-oriented.