Danielle
Content Moderator, Multilingual, Quality Assurance Specialist
Overview
Looking for full-time work (8 hours/day)
at $4.99/hour ($960.00/month)
Bachelors degree
Last Active
March 24th, 2026 (95 days ago)
Member Since
October 30th, 2025
Profile Description
Experienced in handling customer inquiries while ensuring service quality through call monitoring, case audits, and compliance checks
Skilled in identifying process gaps, providing constructive feedback to agents, and maintaining high customer satisfaction while delivering accurate technical support and issue resolution.
Top Skills
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Monitoring Calls and Interactions, Providing Feedback and Coaching, Setting KPIs: Defining metrics like average call handling time, first-call resolution, customer satisfaction scores, etc. Root Cause Analysis: Identifying recurring issues in customer complaints or agent performance and addressing the underlying causes Process Improvement: Suggesting changes to processes, training, or policies based on analysis of agent performance and customer satisfaction.
Office and Administration » Communication » Korean Bilingual
Experience: 2 - 5 years
reviewed documents, email and chat support Korean clients, served as translators for KR-EN
Other Skills
Coaching » Homeschool » Tutorial Teaching
Experience: 2 - 5 years
been an english tutor for japanese and korean students wanting to learn the english language
Basic Information
- Age
- 37
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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Gaurab - Adhikari
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