Jullie-ann

E-commerce Specialist/Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $3.33/hour ($640.00/month)

Bachelors degree

Last Active

June 25th, 2026 (yesterday)

Member Since

October 25th, 2025

Profile Description

Customer Service Representative with over 5 years of experience in delivering excellent support through phone, email, and chat. Over 3 years of experience handling customer calls, processing refunds, replacements, and billing inquiries, and 2 years of eCommerce experience managing Shopify stores using tools like Gorgias and HubSpot. Skilled at resolving issues efficiently, maintaining customer satisfaction, and ensuring smooth communication across platforms.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

Experienced in leading and supporting customer service operations with a focus on quality, efficiency, and customer satisfaction. Skilled in managing teams, coaching agents, handling escalations, and optimizing workflows through tools like Gorgias, HubSpot, and Shopify. Proven ability to maintain service-level targets, streamline communication, and enhance overall customer experience.

Other Skills

Basic Information

Age: 25

Gender: Female

Website: Sign Up with Pro Account to View

Address: Carmen, Davao del Norte

Tests Taken: DISC
Dominance: 29%
Influence: 29%
Steadiness: 29%
Compliance: 13%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”