Customer Support, Sales Support & Dispatch Coordinator | Email, Phone & CRM Expe

Overview

Looking for full-time work (9 hours/day)

at $4.98/hour ($1,080.00/month)

Bachelors degree

Last Active

July 8th, 2026 (2 days ago)

Member Since

October 24th, 2025

Profile Description

I am based in the Philippines and hold a Bachelor’s degree in Secondary Education. I am a highly driven BPO professional with over six years of experience in customer support and e-commerce operations across voice, chat, email, and messaging channels. My background also includes sales experience in auto, home, and health insurance, appointment setting, and virtual assistance.

I have hands-on experience using Zendesk for customer support ticketing and case management, Shopify for order tracking and e-commerce inquiries, and Calendly for appointment scheduling and calendar coordination. These tools have strengthened my ability to manage customer workflows efficiently, resolve issues promptly, and maintain accurate records with strong attention to detail.

Throughout my career, I’ve developed strong communication, problem-solving, and administrative support skills, guided by a customer-first mindset. I was promoted early to Subject Matter Expert (SME) due to consistent high performance, where I supported fellow agents, handled escalations, ensured process compliance, and helped maintain service quality standards.

I also have experience in technical support and troubleshooting, delivering timely, effective solutions across a wide range of customer concerns. I take pride in providing reliable, detail-oriented, and empathetic support, and I am confident in my ability to add value to customer-focused, scheduling, and remote support roles while contributing to long-term team success.