Jessa

Executive Assistant

Verified

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Overview

Looking for part-time work (4 hours/day)

at $11.56/hour ($1,120.00/month)

Bachelors degree

Last Active

July 15th, 2026 (8 days ago)

Member Since

October 23rd, 2025

Profile Description

KEY SKILLS & EXPERTISE
(Virtual Assistant with proven experience as a Science Teacher and customer support specialist for Hewlett-Packard and JP Morgan Chase, delivering organized, accurate, and efficient support.)

Administrative & Virtual Assistance

1. Managed daily schedules, records, and documentation for 100+ students, maintaining 100% on-time reporting and accuracy
2. Handled email and inbox management, prioritizing and responding to 50+ emails/day (full-time 8 hours) with fast turnaround
3. Provided remote administrative support including data organization, file management, and task tracking for smooth operations

Microsoft Office & Google Workspace

1. Proficient in Microsoft Word, Excel, and PowerPoint for reports, data tracking, and presentations
2. Created and maintained Excel spreadsheets for grading, data entry, and performance tracking with high accuracy
3. Experienced in Google Workspace (Docs, Sheets, Gmail, Calendar) for collaboration, scheduling, and cloud-based file management
4. Organized shared drives and documents to improve workflow efficiency and accessibility

Customer Service & CRM Support

1. Supported high-volume customer inquiries (phone, email, chat) at Hewlett-Packard and JP Morgan Chase, assisting 50+ customers per shift
2. Maintained accurate CRM records, processing orders, updating accounts, and resolving issues with minimal errors
3. Delivered professional, empathetic customer support while meeting strict response time and quality metrics

Data Entry & Accuracy

1. Performed large-volume data entry across education and corporate environments with strong attention to detail
2. Ensured data accuracy and confidentiality while working under pressure and tight deadlines
3. Regularly met or exceeded productivity targets in fast-paced settings

Communication & Organization

1. Strong written and verbal communication skills developed through teaching, client support, and administrative coordination
2. Coordinated with diverse stakeholders (students, parents, clients, internal teams) to ensure clear information flow
3. Highly organized, able to juggle multiple tasks and priorities while maintaining quality and efficiency

Top Skills

Professional Services » Management Services » Administrative Management

Experience: 6 months - 1 year

With almost a year of experience in an actual classroom setting, I’ve developed strong organizational, communication, and administrative skills that give me an edge as a Virtual Assistant. As a teacher, I was responsible for planning lessons, managing schedules, and maintaining accurate records, which strengthened my attention to detail and time management abilities. I became skilled in handling multiple tasks, preparing reports, and using digital tools to support learning and documentation. My teaching background has also enhanced my ability to communicate clearly, adapt to different needs, and provide efficient, people-centered support — all of which are valuable in delivering quality virtual assistance.

Office and Administration » Data Entry

Experience: 6 months - 1 year

Handled order processing and data entry for HP’s laptop sales operations, ensuring accurate and timely input of customer orders into internal systems. Customized laptop configurations based on individual client needs and specifications, verifying compatibility and pricing before finalizing transactions. Maintained detailed records of customer information, product specifications, and order status while adhering to data accuracy and confidentiality standards. Collaborated with sales and technical teams to confirm product availability and provide efficient, customer-focused service in a fast-paced environment.

Customer Support » Customer Service

Experience: 6 months - 1 year

Provided customer support for HP’s sales operations, assisting clients with product inquiries, laptop customization, and order processing. Delivered exceptional service through phone, chat, and email channels, ensuring customer satisfaction and accuracy in every transaction. Guided customers in choosing the right laptop specifications based on their personal and business needs while explaining product features and pricing. Coordinated with technical and logistics teams to track orders, resolve issues, and ensure timely delivery. Developed strong communication, problem-solving, and multitasking skills while maintaining professionalism in a high-volume, fast-paced environment.