Customer Support VA | 6 Years BPO | Collections, Utility Billing, Insurance, Ama

Overview

Looking for full-time work (8 hours/day)

at $2.48/hour ($480.00/month)

High school diploma

Last Active

July 7th, 2026 (2 days ago)

Member Since

October 22nd, 2025

Profile Description

I am a Customer Support Virtual Assistant with 6 years of BPO voice experience, specializing in collections, utility billing, home & auto insurance, and Amazon customer service, with 9 months as a Team Lead.

I have experience handling high-volume inbound and outbound calls, resolving billing and account issues, assisting customers with payments, policy inquiries, and online orders, all while maintaining accuracy, professionalism, and compliance.

My background includes:
2 years and 11 months in Collections, managing payment follow-ups, account resolutions, and customer negotiations
10 months handling Utility Billing accounts, explaining bills, resolving disputes, and assisting with payments
6 months supporting Home & Auto Insurance accounts, handling policy inquiries, coverage explanations, and billing questions
3 months Amazon Customer Service, assisting online shoppers, managing inquiries, and providing solutions per company guidelines
9 months as Team Lead, supporting agents, monitoring performance, and ensuring quality standards
I am proficient in Horizon and Citrix virtual desktop environments, CRM systems, and documentation tools, and I am highly comfortable handling sensitive customer information with care.

Services I Offer:
Inbound & Outbound Customer Support (Voice)
Collections & Payment Follow-ups
Utility Billing Support
Home & Auto Insurance Customer Support
Amazon Customer Service / Online Order Support
Billing Dispute Resolution
Policy Explanation & Account Assistance
Appointment Setting & Call Documentation

I can help your business deliver professional phone support, resolve customer concerns efficiently, and maintain accurate records, ensuring a smooth and reliable customer experience.