Customer Service Representative, Appointment Setter

I possess a strong background in customer service, with proven skills in communication and problem-solving. In my previous role as a Customer Service Representative, I effectively handled a high volume of inquiries, ensuring customer satisfaction through attentive listening and timely follow-ups. My responsibilities included efficiently scheduling appointments, utilizing CRM software to track interactions, and swiftly resolving customer concerns, which contributed to increase in customer retention.

With almost 5 years of experience in customer service and a passion for helping others. I am excited about the opportunity to contribute to your team. In my previous role at EXLService Philippines Inc., I effectively managed customer inquiries and resolved issues, maintaining a high level of customer satisfaction. My dedication to my work was recognized with three certificates of recognition during my tenure, highlighting my commitment to excellence in customer service. My experience has equipped me with the skills to manage challenging situations effectively, turning potential conflicts into positive experiences.

integrating Calendly with our CRM, I efficiently managed calendars, allowing clients to easily book time slots that fit their schedules. This not only reduced back-and-forth communication but also improved overall client satisfaction.