Rachelle

Virtual Assistant | Customer Service |Admin Support

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Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

High school diploma

Last Active

June 2nd, 2026 (3 days ago)

Member Since

October 21st, 2025

Profile Description

Hi! I’m ---------- — a dependable, detail-oriented Virtual Assistant and Customer Support Specialist with 8 years of experience helping businesses stay organized, responsive, and efficient.
I take pride in being someone you can rely on. I work with initiative, communicate clearly, and treat every task with care because your business deserves the same commitment I give my own work.? What I Can Do for You
•General Admin & Executive Support
-Email Management (sorting, tagging, drafting replies)
-Calendar Scheduling & Appointment Setting
-Task & Workflow Management
-Data Entry & Documentation
-File Organization & Google Drive Management
-Research & Information Gathering

•Customer Support (Email, Chat, Social)
-Professional written English
-Friendly and clear customer communication
-Ticket documentation & issue tagging
-Product/service troubleshooting
-Handling feedback with empathy and accuracy

•Reports & Admin Operations
-Weekly summaries
-Trend identification
-Basic Google Sheets support
-Updating trackers and CRM data

? Why Clients Like Working With Me
-organized and reliable
-Fast learner
-Strong Written Communication
-Team player with Initiative
- Adaptable and easy to work with
-Values confidentiality and accuracy

Let’s Work Together!

I’m available for part-time or full-time positions, fully remote, PHT (UTC+8).

Open to long-term roles and happy to support growing teams and busy executives.

Top Skills

Customer Support » Customer Service

Experience: 5 - 10 years

I have over eight years of experience providing customer support through voice and non-voice channels. I handled inquiries, assisted with account concerns, resolved issues, and ensured a positive customer experience. I’m skilled in using scripts, updating customer records, managing escalations, and maintaining accuracy and professionalism in every interaction.

Office and Administration » Administrative Support

Experience: 5 - 10 years

Virtual Assistant

Experience: Less than 6 months

Other Skills

Customer Support » Phone Support

Experience: 5 - 10 years

I handled customer calls using scripts and soundboard-assisted systems, providing clear and professional communication. I am experienced in answering inquiries, resolving concerns, transferring calls, and documenting call details accurately. I can manage high call volumes, follow guidelines, and maintain a calm and helpful tone throughout every interaction.

Customer Support » Sales Support » Lead Generation

Experience: 5 - 10 years

I have experience researching and identifying targeted leads, organizing data into spreadsheets, and updating CRM records accurately. I’m familiar with qualifying prospects, following lead criteria, and supporting sales teams with clean and reliable lead lists. I work efficiently, pay attention to detail, and ensure all gathered information is accurate and up to date.

Office and Administration » Data Entry

Experience: Less than 6 months

Marketing » Appointment Setting

Experience: Less than 6 months

I have experience handling warm and cold leads, using scripts to qualify prospects, and setting appointments for sales teams. I’m familiar with CRM tools, updating lead information, and managing follow-ups. I can respond quickly, communicate clearly, and book calls accurately based on client availability and instructions.

Advertising » Google Ads

Experience: Less than 6 months

Office and Administration » Microsoft Word

Experience: Less than 6 months

Office and Administration » Google Workspace

Experience: Less than 6 months

Basic Information

Age: 32

Gender: Female

Website: Sign Up with Pro Account to View

Address: Camalig, Albay

Tests Taken: IQ
Score: 110: DISC
Dominance: 43%
Influence: 8%
Steadiness: 24%
Compliance: 25%

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”