Hanna
Customer Experience - Trust & Safety Operations Specialist (
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.82/hour ($1,120.00/month)
Associates degree
Last Active
June 26th, 2026 (today)
Member Since
October 20th, 2025
Profile Description
You can count on me for work that requires a blend of analytical thinking, policy implementation, and team leadership.
Trust & Safety and Risk Mitigation: I have proven ability to oversee operations, develop new policies to help with legal claims and policy enforcement, and mitigate legal risks. I am skilled at investigating discrepancies and monitoring trends to ensure platform integrity.
Team Leadership and Development: I have experience as a Trust & Safety Team Manager/HR Lead Apprentice, which includes the ability to guide, develop, and inspire tea
Operational Analysis and Efficiency: I am proficient in creating trackers, monitoring key metrics, and utilizing data analysis tools like Google Sheets to identify root causes and implement effective solutions.
Cross-functional Collaboration: I'm skilled in partnering with diverse departments to establish clear and effective operational guidelines.
Advanced Customer Service/Support: I've spent years in customer-facing roles, including assisting Amazon Prime customers and resolving post-sales problems like damaged or missing products, processing refunds, and handling logistics.
I look forward to discussing how my background can support your next project!
Top Skills
Customer Support » Customer Service » Fraud detection
Experience: 1 - 2 years
Conduct comprehensive audits and investigations to identify potential fraudulent activities. Analyze and assess internal controls, processes, and systems to identify vulnerabilities and reduce false positives. Provide recommendations to mitigate risks and strengthen control mechanisms. Prepare detailed audit reports, including findings, recommendations, and action plans, to communicate audit results to key stakeholders. Maintain accurate and organized documentation of audit activities and evidence.
Office and Administration » Quality Assurance
Experience: 1 - 2 years
Office and Administration » Team Leadership
Experience: 1 - 2 years
Collaborate with cross-functional teams to develop and refine policies and guidelines. Ensure that team members are well-versed in and adhere to these policies. Monitor and maintain key performance metrics, ensuring that the team meets or exceeds established targets.
Other Skills
Customer Support » Chat Support
Experience: Less than 6 months
Customer Support » Customer Service
Experience: 6 months - 1 year
Project Management » Process Improvement
Experience: Less than 6 months
Virtual Assistant
Experience: 1 - 2 years
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Lipa, Batangas
- Tests Taken
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.