Dir of Operations C Level EA Proj Manager Team Leader VA

Overview

Looking for full-time work (8 hours/day)

at $11.58/hour ($2,240.00/month)

Bachelors degree

Last Active

July 9th, 2026 (7 days ago)

Member Since

May 10th, 2017

Profile Description

Work Experience

Nov 2023 - Jan 2026
Scalewind
Texas, USA

Director of Operations
-Led operations for a 34-member team (30 creatives, 3 Creative Leads, 1 Operations Manager).
-Conducted daily check-ins with creative leads and operations manager on attendance, workload, performance,
and escalations.
-Managed workflows, SOPs, tools, and resource allocation to support team productivity and satisfaction.
-Oversaw KPIs, timelines, and delivery quality to ensure consistent client outcomes.
-Engaged directly with clients to address concerns and maintain satisfaction.

May 2018 - Nov 2023
Roll Products Inc/ CrossFit Benedictus/Restored Traditions
Kansas, USA

Director of Operations/Executive Assistant/Project Manager/Customer Service Representative/Graphic Artist/Social Media Manager/General Virtual Assistant/Content Creator

-Managed executive calendar, schedules, and correspondence
-Tracked action items, deadlines, and project progress
-Planned events, conducted research, and compiled data
-Oversaw daily operations, delegated tasks, and guided teams
-Created workflows and SOPs to streamline processes, ensure consistency, and improve efficiency
-Handled escalations, monitored KPIs, and improved processes
-Defined project scope, mitigated risks, and ensured deliverables
-Created visual content and managed social media presence


May 2018 - March 2025
BrandCentric Ecommerce
New Mexico, USA

Customer Service Representative

-Handled customer inquiries and dispute resolution
-Managed negative feedback removal and Amazon reviews
-Oversaw case management for inventory and performance issues
-Managed A-to-Z claims and ensured customer satisfaction.

March 2014 - May 2018 
Petlet Inc.
Victor Harbor, South Australia

Project Manager/Executive Assistant/Team Lead

-Led contact center and customer care operations
-Set goals, coached agents, and ensured quality assurance
-Developed solutions as part of the integration team
-Managed guest services and implemented customer satisfaction strategies
-Handled executive tasks, including scheduling and email management
-Oversaw housekeeping rosters and last-minute bookings
-Prepared occupancy reports and optimized pricing for maximum bookings