SOCIAL MEDIA MANAGER

I have intermediate-level skills in Adobe Photoshop, developed through my studies in Information Technology and 1 year of hands-on experience as a Graphic Designer in a printing press. I’m skilled in photo editing, background removal, color correction, layout design, and branding materials such as flyers, posters, and social media graphics. My experience in both the technical and creative fields allows me to balance visual appeal with precision and efficiency, ensuring every design aligns with brand requirements and printing standards.

I have hands-on experience using Adobe Premiere Pro to edit promotional and social media videos. I’m skilled in trimming, color correction, transitions, and syncing audio with video to create smooth, professional outputs.

With extensive BPO experience, I’ve spent years managing and organizing data through Google Sheets as part of daily operations and performance tracking. I’m highly proficient in formulas, data validation, pivot tables, and automation—consistently creating efficient and accurate reporting systems. I also have 10/10 proficiency in Google Apps Script, Google Forms, and other Google Workspace applications, allowing me to automate workflows, streamline data collection, and improve productivity across teams. My strength lies in transforming complex data into organized, actionable insights through clean and functional spreadsheets.

I have over 1 year of experience in chat support during my 3-year tenure at Sykes Inc. Cebu City, where I provided real-time assistance to customers through multiple chat platforms. My role involved handling inquiries, troubleshooting basic issues, processing account requests, and ensuring customer satisfaction through timely and accurate responses. I’m skilled in multitasking, maintaining professionalism under pressure, and resolving concerns efficiently while following company guidelines and performance metrics. My transition to technical support later on strengthened my ability to handle more complex issues, further enhancing my customer service and problem-solving skills.

I have solid experience in managing and organizing calendars for executives and clients, ensuring all meetings, calls, and appointments are scheduled accurately and efficiently. My role involved coordinating between clients and management, confirming availability, sending reminders, and preventing scheduling conflicts. I’m highly detail-oriented and reliable when handling time-sensitive tasks, making sure every engagement is well-prepared and properly documented. My background in the BPO and client management field strengthened my ability to handle multiple calendars across different time zones with precision and professionalism.

With 2 years of hands-on experience in data entry, I am highly skilled in accurately inputting, organizing, and managing large volumes of information. I have a strong eye for detail and consistency, ensuring all records are complete, error-free, and formatted according to client or company standards. I’m proficient in using tools such as Microsoft Excel, Google Sheets, CRMs, and data management systems, and I can quickly adapt to new platforms. My background in the BPO industry also trained me to work efficiently under pressure, meet deadlines, and maintain high-quality outputs while handling confidential data responsibly.

I have 3 years of experience as an Executive Assistant under the Office of the Vice Mayor of Dapitan City (2019–2021), where I provided comprehensive administrative and executive-level support. My responsibilities included managing correspondence, preparing reports, organizing meetings, maintaining records, and coordinating office operations to ensure smooth daily workflows. This role enhanced my attention to detail, organizational efficiency, and communication skills, as I worked directly with government officials and various departments to meet deadlines and uphold professional standards. I’m highly dependable, discreet, and adaptable to fast-paced environments that require accuracy and confidentiality.

With extensive BPO experience, I’ve spent years managing and organizing data through Google Sheets as part of daily operations and performance tracking. I’m highly proficient in formulas, data validation, pivot tables, and automation—consistently creating efficient and accurate reporting systems. I also have 10/10 proficiency in Google Apps Script, Google Forms, and other Google Workspace applications, allowing me to automate workflows, streamline data collection, and improve productivity across teams. My strength lies in transforming complex data into organized, actionable insights through clean and functional spreadsheets.

With extensive experience as a Team Leader, Operations Manager, Senior Operations Manager, and Business Manager, I have successfully built and maintained strong relationships with multiple clients across different campaigns. I specialize in understanding client needs, aligning business goals with service delivery, and ensuring consistent satisfaction and retention. My background in the BPO industry has honed my ability to manage expectations, lead cross-functional teams, and deliver high-quality performance reports and strategic insights. I take pride in maintaining open communication, resolving issues proactively, and driving continuous improvement in client partnerships.