Charles
Shopify Operations Specialist | Customer Service & Experience (CX) Specialist
Verified
Overview
Looking for any work (8 hours/day)
at $4.96/hour ($960.00/month)
Bachelor's degree
Last Active
July 3rd, 2026 (11 days ago)
Member Since
October 15th, 2025
Profile Description
I bring a unique mix of corporate-level precision and creative agility to your Shopify store. Having managed complex financial data at J.P. Morgan and technical troubleshooting for Metro by T-Mobile, I understand that "small" backend errors can lead to big losses. I’m here to ensure your operations are seamless and your brand visuals are professional.
The Experience I Bring to Your Store:
Precision Operations: I handle the "messy" side of Shopify—product listings, inventory organization, and fulfillment workflows—with the zero-error mindset I developed in the finance and tech industries.
High-Stakes CX Handling: I don't just "answer
Canva Expert & Creative Designer: With a background in the fast-paced nightlife and events industry, I know how to "stop the scroll." I use Canva to design high-impact banners, product carousels, and viral-ready video reels that build immediate customer trust.
How I Support Your Growth:
Shopify Management: Maintaining an organized backend so you can focus on scaling.
Customer Experience (CX): Achieving "Inbox Zero" while maintaining a human, retention-focused voice.
Visual Branding: Using Canva to create the infographic photos and TikTok/Reel edits your products need to stand out from the competition.
Reliability: I bring the discipline and urgency of a global financial institution to your daily tasks. If a task is on my plate, it’s handled.
The Toolkit:
E-commerce: Shopify (Operations, Management, & Fulfillment)
Design: Canva Expert (Static Graphics, Marketing Posters, & Video Editing)
Support: Customer Experience (CX),
Operations: Inventory Management, Order Tracking, Data Precision
Would you like me to help you draft a short "Portfolio Description" for your Canva work to show off your design skills even more?
Top Skills
E-Commerce » Shopify
Experience: 2 - 5 years
With 4 years of hands-on experience managing and scaling Shopify stores, I have evolved from basic store setup to advanced brand optimization. I specialize in bridging the gap between technical store management and high-end visual design. My expertise covers the entire Shopify ecosystem—from theme customization and complex app integrations to creating conversion-focused graphics in Canva that maintain a consistent brand identity across all customer touchpoints.
Design » Graphic Design » Canva
Experience: 2 - 5 years
With over 4 years of experience, I specialize in high-energy visual storytelling. My background in designing Club and Rave Event posters gives me a unique edge in high-impact typography and visual hierarchy—skills I now use to create 'scroll-stopping' brand identities for Shopify stores. I don’t just design; I create a 'vibe' that captures attention instantly, translating the raw energy of event promotion into high-converting E-commerce assets.
Professional Services » Management Services » E-Commerce Management » Product Listing
Experience: 2 - 5 years
Dedicated Shopify Lister with a track record of managing 1,000+ SKUs across diverse niches. I ensure every listing is fully optimized with SEO-friendly handles, alt-text for images, and organized categorization. Proven ability to maintain brand voice while adhering to strict NDAs and high-volume delivery schedules.
Other Skills
Customer Support » Customer Service
Experience: 5 - 10 years
Senior Customer Success Specialist (10+ Years - Banking, Telco, & Lead Gen) Dedicated customer service expert with a 10-year track record of excellence at JP Morgan, Pure Incubation, and Metro PCS. I offer a diverse skill set ranging from retail de-escalation and sales to complex financial dispute resolution. I am highly proficient in managing high-volume workloads, technical support, and CRM data management. Whether it's voice, chat, or email support, I focus on "First Call Resolution" and building long-term client loyalty.
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Iligan City, Lanao Del Norte
- Tests Taken
- IQ
- Score: 99
- DISC
- Dominance: 40
- Influence: 28
- Steadiness: 15
- Compliance: 17
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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