Pharmacy Graduate

Overview

Looking for full-time work (8 hours/day)

at $9.93/hour ($1,920.00/month)

Bachelors degree

Last Active

July 6th, 2026 (3 days ago)

Member Since

October 15th, 2025

Profile Description

With a background as a pharmacy graduate and hands-on experience in retail operations, business management, and high-volume customer service in the BPO industry - particularly handling U.S. retail and international accounts. I am well-prepared to contribute to your team's efficiency in managing orders, resolving inquiries, and ensuring seamless customer experiences.
I hold a Bachelor of Pharmacy degree, which provided me with a strong understanding of inventory management, accurate dispensing, and customer-focused service in a retail setting. Shortly after graduation, I joined Watsons Personal Care as a Pharmacy Assistant, where for seven months I processed customer orders for medications and personal care products, conducted inventory checks, and addressed inquiries to ensure timely fulfillment and satisfaction. This experience sparked my Entrepreneurial journey; my parents and I launched our own retail drugstore, where I served as owner and manager for five years across three branches. In this role, I oversaw order processing from suppliers and customers, managed stock level, handled payments and returns, and trained staff to maintain high standards of accuracy and speed in a fast-paced environment. These responsibilities built my expertise in streamlining operations and delivering exceptional service to diverse clientele.
A family tragedy- my father's sudden diagnosis and passing from heart ailments - led to the gradual closure of our branches due to financial challenges, prompting me to transition into the BPO sector. Over the past four years in the call center industry, I have excelled in customer service roles focused on order-related support and issue resolution. My first position involved managing a U.S. retailed account, where I processed orders, tracked shipments, and resolved billing discrepancies for international customers. I then advanced to a telecommunications account, handling voice international inbound calls for U.S. clients, which further refined my skills in multitasking, data entry, and providing clear, empathetic guidance. Most recently, for two years at Carelon Global Solutions, I supported U.S. healthcare insurance under Anthem portfolio across 14 states and various lines of business. Here, I verified eligibility and benefits, checked claim statuses, processed appeals and denials, managed authorizations, and reviewed medical records - demonstrating my precision in handling sensitive, time-sensitive transactions.
My pharmacy and retail foundation, combined with proven BPO experience in U.S. international accounts, align perfectly with the demands of order processing, where accuracy, customer communication, and operational efficiency are paramount. I am eager to bring this dedication to your company and support your commitment to outstanding service.