Healthcare Virtual Assistant

Handled patient and dental office phone communications in a professional, calm, and patient-centered manner. Assisted with pre-operative instruction calls, appointment confirmations, comfort calls, payment-related inquiries, rescheduling guidance, document follow-ups, and coordination with partner dental offices. Ensured clear communication, accurate documentation, timely escalation of concerns, and a warm experience for patients and families throughout the anesthesia scheduling process.

Electronic Health Records (EHR): Proficient in using Curve Dental, Dentrix, Eaglesoft, and Open Dental for patient record management, scheduling, and billing.

Maintained patient confidentiality and handled sensitive health information with professionalism and discretion in daily administrative workflows. Supported HIPAA-aligned communication by verifying patient details, using secure communication channels, limiting shared information to what was necessary, documenting updates accurately, and escalating concerns appropriately to protect patient privacy and practice compliance.

Provided comprehensive dental administrative support by managing patient scheduling, insurance verification, billing, and record maintenance to ensure efficient clinic operations and excellent patient service.

Delivered patient-focused care through the application of medical laboratory science, performing precise diagnostic testing and contributing to accurate clinical decision-making.

Supported dental anesthesia billing coordination by assisting with invoice-related follow-ups, payment reminders, CareCredit processing, superbill requests, and patient payment inquiries. Helped collect and verify payment details, update tracking sheets, coordinate with dental offices regarding responsible party arrangements, and ensure billing-related communications were handled accurately, professionally, and with patient confidentiality in mind.