• Customer Service Pro | Knowledge Management Coordinator

I was a customer/technical support representative for a total of 8 years which allowed me to strengthen my interpersonal and written communication skills and being able to establish good communication to my customers. I interact with customers to provide and process information in response to their inquiries, concerns, and requests about products and services. I am hardworking, dedicated, and always deliver my best in everything that I do.

I was a chat support representative for 6 years as live chat specialist) which allowed me to strengthen my interpersonal and written communication skills and being able to establish good communication to my customers. As a chat support specialist, I handle 60 plus customer inquiries and resolve their problems while ensuring the delivery of excellent customer service via the live chat platform (LivePerson). I am hardworking, dedicated, and always deliver my best in everything that I do.

I was a knowledge management coordinator for 4 years which allowed me to strengthen my written communication skills and being able to deliver good communication to the the support agents and clients. I create, update, and archive support articles based on the request submitted by the support representatives and based on product releases. These are only done after careful and thorough review. I also review support cases submitted by the support agents making sure that the article they used/attached to their cases is correct and matches the client's issue. I am hardworking, dedicated, and always deliver my best in everything that I do.